Welcome to J & M Sewing Service Ltd.

FAQs

Your feedback is welcome - and if you have any questions, please do feel free to contact J & M Sewing Service (see "Contact us" Page). We have listed some questions below which we've been asked before - and if one of these fits your query, simply click on it and you'll be taken straight to our answer.

I have ordered before but cannot now log-in to my account, why is this?

If you are returning to us after we have updated our website and are having trouble logging-in to your account please do not worry. We have had to completely change our website rather than simply upgrading it and so we were unable to transfer over customer accounts to protect Customer's Sensitive Information. As a result it is necessary for all customers to re-register with the new website in order to place a new order with us. We have retained all customer measurements in their respective paper files so we can access these for the purposes of new orders and can add these to Customer's new online accounts at their request, in most cases.

 

Are all your garments made to measure ?

Strictly - no.

Bishops & Clergy Cassocks, Readers Cassocks and Vergers Cassocks are all made to measure - but most other items (though only made to order) are made to the measurements provided but more simply, from "stock patterns", selecting the pattern that is nearest to requirements and amending if necessary.

When we measure, we measure "over clothes" - as the Clerical Robes we make are of course generally worn over clothes.

So all the items we make are made to order only - and this gives us the opportunity (wherever possible) to accommodate individual requirements.

 

Do I need to pay up-front for an Order?

No - not necessarily. Our standard Terms of Business call for a 25% Deposit with each Order over UK£25.00 in value. However, when Customers submit orders on-line, Card Payments are processed ate the time of ordering. These payments are processed securely (away from our website) via "Worldpay" (a Global Payment provider).

If for some reason (e.g. if ordering for a Cathedral, Church, Choir, or College) payment by Card is not appropriate, then we can of course accept orders by post or by email.

 

Do you have a Showroom - and what are your opening hours?

Yes, we operate from one site in Newcastle upon Tyne.

Though most of our orders are placed by mail, fax or internet, we do of course welcome visitors to our Factory/Office/Showroom, where our Customer Service Staff can help in discussing requirements, showing sample garments, explaining about fabrics, taking measurements and placing orders.

Apart from Maundy Thursday and the Tuesday after Easter - and generally for approximately two weeks over Christmas, depending on when Christmas Day and New Year's Day fall - our usual opening hours are :-

Monday to Thursday - 8.00 am until 4.00 pm and Friday - 8.00 am until 2.00 pm

If you would like directions, please enquire, and we can send you some appropriate notes, depending on how you intend to travel.

 

Do you sell fabric or patterns?

No.

Our business is only in the manufacture of Clerical Garments and Church Furnishings - and we do not sell Fabric, Braids or Patterns.

 

How do I give you measurements?

We provide Measurement Fields for Customers to complete, in the "My Account" area of our website.

We may not need all the Measurements listed there for every item that may be ordered, but, once completed, we select those Measurements that are required (for whichever items is being ordered) as appropriate.

Although the Measurement Fields on our website are not actually accessible to us (as this area is under the password control of each individual Customer) - whatever is input in those Fields is copied to us by our automated website with each On-Line Order placed.

For Full Back Length (used for Cassocks, Cassock-Albs, Choir Garments etc) - we take the measurement from the Nape of the Neck down to the floor minus 2 inches (5cm) - as our general aim (unless otherwise specifically requested) is for the bottom hem of a Cassock to finish 2 inches (5cm) from the ground.

For Sleeve Length - we look for the measurement from the point of the shoulder, down the outside of the arm, to the wrist.

 

How long does it take for an Order to be completed?

Our Order Turn-Round does vary throughout the year.

It is affected by several factors, and it is therefore not possible to give a definite answer.

We are always busier in the run up to the major Festivals of Christmas and Easter - and also in the few months prior to the Petertide Ordinations, when we give priority to Ordination Orders. We do ask Ordinands to place their Ordination orders well before their "required by" date - as often certain items take up to eight weeks during this time.

We do try and complete most orders within four weeks, and sometimes less - but it does depend on what is ordered and how many items are ordered (e.g. 30 or 40 sets of robes for a Choir would obviously take longer than a a few garments for an individual).

Sometimes, we are affected by delays in the supply of fabric, which is outside our control.

Whatever the time of year, and however many orders we have in progress, we will always do our best to meet any particular "required by" date for an urgent order (within reason) - so when ordering, a "preferred target date" is always useful for us to have.

 

How much does Postage & Packing cost?

The cost of Postage & Packing depends on what is ordered, the address for delivery and what items are despatched in any particular parcel.

For overseas orders, the cost of Postage & Packing is calculated according to the weight/volume of each parcel, and an estimate can be given at the time of ordering.

Within the UK, we use Parcelforce whenever possible, as this provides an internet tracking facility, a signature upon delivery and Late/Loss compensation. The cost is usually about £10.00 per parcel.

For smaller value and lighter weight parcels within the UK we tend to use ordinary Royal Mail, or sometimes Royal Mail Special delivery. The cost of Postage & Packing is always itemised separately on our Invoices.

 

What are your opening hours?

Apart from Maundy Thursday and the Tuesday after Easter - and generally for approximately two weeks over Christmas, depending on when Christmas Day and New Year's Day fall - our usual opening hours are :-

from 8.00 am until 4.00 pm on Mondays to Thursdays, and from 8.00 am until 2.00 pm on Fridays.

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